Frequently Asked Questions
SwapJazz is a service providing a fast and easy way to swap many different cryptocurrencies and crypto tokens without the need for any registration.
To get started, select the cryptocurrencies you wish to swap from a selection of over 800 supported cryptos, opt for a variable or fixed rate (where applicable) and provide the destination wallet address where you want to receive your swapped coins. Then, simply send the specified amount to the deposit address provided (check this carefully and ensure you send the correct crypto), then once the required confirmations have been received, your cryptocurrency will be sent straight to you.
Our team are a group of cryptocurrency enthusiasts who passionately believe in the freedom that cryptocurrency offers. Whether you're in Panama or Papau New Guinea, SwapJazz can provide you with the same high quality service with some of the most competitive fees available, whilst supporting many of the world's largest blockchains, as well as many different tokens.
We believe we are one of the fastest exchange platforms out there. The exact speed depends on the cryptocurrency you are swapping from, as a set number of confirmations will be required before the order is processed. For fast blockchains such as Solana and Polygon, this will typically be processed within a matter of minutes. For slower blockchains such as Bitcoin it can take longer, but typically no more than 20 minutes providing you send a sufficient transaction fee from your side. Average swap times are under 10 minutes.
By clicking the padlock icon on applicable exchange pairs, providing you send the required amount of funds within 20 minutes, you're guaranteed to receive the exact amount of cryptocurrency quoted at the time you initiated the exchange. Great if you're looking for added piece of mind during volatile periods.
These vary according to each pair. If you attempt to trade below the minimum amount you'll receive a notification and won't be able to proceed with the exchange (typically this is between $2 and $15). The upper limit is defined by the availability of the cryptocurrency you're looking to receive, but this is typically in excess of $10k, and in some cases significantly higher. You'll always be informed before making a trade if it exceeds the limit.
Simply go back to the Home Page and select 'check tx status' from the exchange box. You can then enter your transaction ID to view the status of your transaction.
I made a mistake in my exchange. Help!
If you simply entered the wrong details into an exchange that you've not yet sent any funds for, simply go back to the home page and start a new transaction. No harm done!
If you sent too little, you can either send the missing amount (providing you're still within the required timeframe for the exchange). Otherwise, you will be automatically refunded to the refund address you provided (or the address you sent the funds from).
If you accidentally make a deposit on the wrong blockchain (e.g. USDT on Ethereum instead of Polygon), you'll be automatically refunded by the system. However, if you send a payment for a token or blockchain which we don't support, then unfortunately we may not be able to recover your funds. Always double check before sending.
If you sent a payment to the wrong address, then unfortunately we are unable to assist as we won't have received your funds.
Still need help? You can get in touch with our Support Team.
If you sent too little, you can either send the missing amount (providing you're still within the required timeframe for the exchange). Otherwise, you will be automatically refunded to the refund address you provided (or the address you sent the funds from).
If you accidentally make a deposit on the wrong blockchain (e.g. USDT on Ethereum instead of Polygon), you'll be automatically refunded by the system. However, if you send a payment for a token or blockchain which we don't support, then unfortunately we may not be able to recover your funds. Always double check before sending.
If you sent a payment to the wrong address, then unfortunately we are unable to assist as we won't have received your funds.
Still need help? You can get in touch with our Support Team.
This is not a service we are currently offering, but we may be adding this in the future.
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